Employers are scrambling to infuse new generative A.I. tools into their people practices, but professional services firm Genpact has been iterating A.I. tools for years.
For Genpact, A.I. isn’t just a cyclical fad. The technology has proved an essential tool in understanding and engaging its workforce, specifically in the use of three platforms: Amber, its employee engagement bot; Genome, an A.I.-enhanced internal learning and development portal; and Watercooler, an A.I. integration that helps employees forge informal connections companywide.
