Artificial intelligence is upending not just how people work, but how they relate to their jobs—their professional identity. A.I. uniquely impacts white-collar workers in a way no technologies have before.
In the past, automation technologies focused on automating portions of physical tasks performed by humans. The rise of robotics did just that, displacing low-skilled workers from the manufacturing process of goods like cars. The development of software, on the other hand, affected middle-skilled workers, by automating more complex tasks. A.I. is now coming for white-collar skills—decision-making and intellectual abilities—that up until recently, we thought were uniquely human.
