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The Guardian - UK

Business

Zoe Wood

How can Octopus give me a fixed-rate tariff that isn’t fixed?

Octopus Octopus Energy

Signing a contract for a fixed-rate tariff – then the price went up. — Signing a contract for a fixed-rate tariff – then the price went up. Photograph: Jacob King/PA

Octopus Energy isn’t dealing fairly with my complaint about changes to my fixed-rate tariff.

I started a new contract in August last year, having transferred from Avro Energy just before it collapsed.

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