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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

How can NatWest lose my Dad’s £10,000 Isa cash?

NatWest Argos
NatWest has ‘lost’ the £10,000 originally destined to be transferred to an Isa.
NatWest has ‘lost’ the £10,000 originally destined to be transferred to an Isa. Photograph: Chris Dorney/Alamy

I have had a complaint with NatWest since May, after it lost £10,000 of my dad’s money.

He transferred the cash out of his Isa and into an old NatWest Isa of my own. The transfer didn’t go through, but the money wasn’t returned to his account, either.

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