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The Guardian - UK

Business

Zoe Wood

How can I get So Energy to sort out our £524 bill problem?

So Energy Energy

ESB Energy’s change of ownership led to a breakdown of online systems for payments. Photograph: Reuters/Alamy

We have a longstanding problem with a missing payment to our energy provider ESB Energy, now part of So Energy.

The change of ownership was poorly communicated and led to a breakdown of online systems for payment, as well as readings.

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