As Teleperformance sifts through the artificial intelligence hype cycle, the French call center company said it doesn’t want to lose sight of how the technology will impact workers.
“We really do believe that AI is a tool,” said Alan Winters, Teleperformance’s chief people officer, during a virtual conversation hosted by Fortune in partnership with UKG and Great Place to Work. “And if you think about it as a tool, then how do you arm your people to best use that tool for whatever interaction they happen to be doing?”
