AI will redefine traditional banking, making it more efficient, secure, and innovative. AI-driven chatbots and virtual assistants will streamline the front office, personalize customer service, and improve banks' top and bottom lines, experts said.
"AI is going to have a tremendous impact on retail banking – from developing new products for customers that will better fit their financial needs to driving more personalized and consistent engagement with new and existing customers," Chris McGee, managing director of the Financial Services Consulting Practice at AArete, a U.S.-headquartered global management and technology consulting firm, told International Business Times.
