More than 200 complaints to Bristol City Council were received by the Housing Ombudsman in the space of five years, according to information obtained via a Freedom of Information request. The data shows 223 complaints were made by people renting to the Ombudsman between 2016 and 2021.
This means Bristol City Council was the most complained to local authority in the South West, followed by Wiltshire (128 complaints) and Cornwall (120 complaints). However, when comparing data across the whole country, Bristol is on the 29th place, with the Housing Ombudsman receiving more than 800 complaints for each of the five top local authorities. Complaints come from people across the rental sector, not just council tenants.
A spokeswoman for Online Mortgage Advisor, who obtained the figures, said: "With this study, we wanted to find out which local authorities have seen the most complaints from tenants and what kinds of complaints have been filed the most.
