Households are set to use about 10% less energy over the winter this year compared to normal levels as customer support ends, according to the boss of Paypoint.
The business, which allows customers to load funds onto energy prepayment meters, said £246 million worth of Energy Bills Support Scheme Vouchers had been redeemed over the winter. That still means around 18% of customers did not use their vouchers. CEO Nick Wiles says this was despite suppliers reaching out to customers “five or six times” to remind them that support was available.
