A Blackpool hotelier has hit back at a guest who complained on TripAdvisor that 'the place smells like an nursing home'.
The guest claimed that the Royal Seabank Hotel on Blackpool's seafront was cold, run down and described it as 'disgrace' in a review posted last December, LancsLive reports. But the owners said they 'totally disagreed' as they hit back on the review forum.
The owners at the popular hotel have previously taken to online forums to put matters straight when customers complain. They have also responded to glowing reviews on the sites.
