A hotel owned by a firm named as Britain’s worst for the last decade has been slammed after a guest claimed it had blood on the walls, a needle on the ground and long queues at reception.
The Grand Hotel Scarborough, owned by Britannia Hotels, was visited by a reporter with her partner.
During the night’s stay she encountered long delays at check in, blood-stained walls in her room and dust throughout her room, Teesside Live reports.
Poppy Kennedy said: “Personal highlights were the wiry, black bodily hair (possibly pubic) I found on the bedding, and the gut-turning stain on the bed sheets, which also looked like blood.
“The first sign of trouble was the one-star food hygiene rating slapped on the entrance - in that moment I was very grateful I'd booked a room only.
I'd been warned in an email previously that I could expect queues at the check-in desk which opened at 4pm.
“I have to admit, I scoffed. Surely with the 4.7/10 Booking.com rating there wouldn't be guests flooding through the doors - how wrong I was.
“We stood for 20 minutes waiting to check in - although there were only four people in front of us and three very pleasant receptionists behind the desk.
"I'm not quite sure why it took so long when we managed to pay and receive our key in a matter of seconds.
“Heaving open the large bedroom door (which didn't really close properly) we flicked on the light switch - nothing.
"My partner groaned as I fumbled to put the torch from my phone on and eventually found a 'wall light switch' above the bed.
“Looking up, there wasn’t actually a bulb or any light fixture on the ceiling - so what the switch by the door is for is beyond me.
“At first look it was basic. Dark carpets, white sheets, plain walls. The wooden desk had tea and coffee - but the spoon and tray were dirty and I really didn't trust the cleanliness of the mugs.
[In] the bathroom… the floor was dirty and a dingy purple and the ceiling was littered with what looked like mould.
“There was an stained, crumpled A4 sign sellotaped to the toilet reminding guests to only flush human waste and toilet roll - oh and the loo roared whenever you turned on the tap or shower.
There was what looked like blood smeared into one of the walls and I gagged at the thought of the off-white shower curtain sticking to me.
“Walking back into the carpeted bedroom, barefoot, I spotted a needle on the ground. On closer inspection, it must have been a sewing pin of some form but still not something I'd like piercing my sole.
“We rushed out and headed to catch up with old friends so it was on our return that I took a closer inspection - Four in a Bed style.
“Personal highlights were the wiry, black bodily hair (possibly pubic) I found on the bedding, and the gut-turning stain on the bed sheets, which also looked like blood.”
The hotel has been approached for comment.
