A hotel owner has hit back at a guest who took one look at their "room down in a basement" and left.
Bella Vista Lodge in Blackpool has hundreds of top reviews on Tripadvisor. More than 200 guests who have stayed at the hotel have spoken highly of their trips.
A number of travellers have specifically mentioned its "comfortable" beds, "great location" and "spotless" rooms, but a recent guest was left totally unimpressed.
