A hotel owner has hit back at a guest who took one look at their "room down in a basement" and left.
Bella Vista Lodge in Blackpool has hundreds of top reviews on Tripadvisor. More than 200 guests who have stayed at the hotel have spoken highly of their trips.
A number of travellers have specifically mentioned its "comfortable" beds, "great location" and "spotless" rooms, but a recent guest was left totally unimpressed.
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Situated a five minute walk from the Blackpool Tower, the hotel describes itself as having "nine recently-renovated room with en-suite", Lancs Live reports.
With a five star Tripadvisor review, it is one of the top-rated in the seaside resort. But one guest didn't get as far as even sitting on the bed before deciding to leave the hotel.
The scathing review reads: "Wanting to visit Blackpool and see the lights which are spectacular we drove for about six hours. When we arrived at the place I had prepaid £132 for two nights, room only basis, the room was down in a basement reached by narrow uncared for steps."
The room is then described as "dingy and in need of a complete redecoration and replacement of the sad carpet." While the road, according to the reviewer, is "rundown with dilapidated properties" and "parking is a nightmare and car park charges are high".
He continued: "We decided to not even stay at the Bella Vista Lodge, so we went to the Tourist Information Office and managed to book into The Blackpool FC Hotel which was £85.40 for two people including breakfast/parking and our small dog."
Writing under the name Paul, the owner of the Blackpool Vista Lodge was quick to put matters straight. Bluntly, he replied: "Thank you for your review. Our large king room has recently been decorated and, as other guests have stated on their reviews, is a lovely spacious room with its own entrance.
"In relation to parking, I checked the streets nearby for a space for you, and advised where the nearest cheaper car parks are, as the one at the end of our street is around £20 for 48 hours. You don’t mention any of this in your review and give me 1 star for service!
"Regarding facilities, the room has a fridge, coffee machine, iron/ironing board, hair dryer, superior hospitality tray including Piper crisps and galaxy hot chocolate, 40” smart TV, again no mention of this in your review!
"The Blackpool FC hotel is a 15 minute walk away from the centre, which is why you will have found parking much easier. We take all feedback on board, however yours is unjust, so I have reported your review to Tripadvisor. Regards, Paul."
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