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The Mary Sue
The Mary Sue
Adrienne Hunter

‘HORRIFIC AND UNACCEPTABLE’: American Airlines passenger has to crawl off plane after wheelchair never arrives

American Airlines

American Airlines is facing backlash regarding its treatment of disabled customers after a video of a special needs child crawling down the aisle went viral.  

On June 28, Susan Grove (@susangrove) posted a video of her daughter crawling down the aisle of a plane. The text overlay reads, “The Aisle Chair never came, so our special needs daughter had to crawl off the plane.” American Airlines is tagged in the video, which has earned over 17.3 million views as of Thursday. 

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