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The Independent UK
The Independent UK
Business
Vicky Shaw

‘Hidden helpers’ supporting people struggling to manage their finances digitally

Some 43% of helpers highlighted the risk of fraud and scams as a top concern for the person being helped, according to a YouGov survey (Dominic Lipinski/PA) - (PA Archive)

Some people are relying on potentially risky workarounds to manage their finances, a report has found.

Friends, family, carers and neighbours are spending hours each month patiently helping others with basic banking tasks, yet many “financial helpers” are doing so without any formal authority and help is often based on trust, according to a survey.

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