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Science
Katharine Kemp, Senior Lecturer, Faculty of Law & Justice, UNSW, UNSW Sydney

Hidden costs, manipulation, forced continuity: report reveals how Australian consumers are being duped online

CPRC Australia Google
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Australian consumers’ choices on websites and apps are being manipulated through online designs taking advantage of their weaknesses. That’s according to research on consumers’ online experiences and the presentation of websites and apps, released today by the Consumer Policy Research Centre (CPRC).

The research gives examples of consumers being manipulated or deceived into unintentionally buying items, paying more, or giving up more personal data than they meant to.

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