As you read today’s article, imagine yourself in the shoes of my reader, Dr. Tom, who, like millions of us, has seen customer service vanish at just about every large bank in the country.
We begin with a question: When was the last time that you turned on the evening news and did not see a story about the problem of dangerous narcotics? Now, for a moment, imagine, instead of a warning not to use drugs, you see a commercial encouraging their use.
