Heathrow insists check-ins ‘worked well’ amid jubilee chaos

Holidaymakers getting away during the jubilee half-term break faced long queues and cancelled flights. Photograph: Mark Thomas/Alamy

Heathrow has insisted its check-in process “generally worked well” in May” despite chaos at UK airports during the half-term holidays, after recording its busiest month since the start of the Covid-19 pandemic.

The UK’s biggest airport said on Monday that with more air travellers checking in online, 90% of passengers went through security in less than 10 minutes in May.