Heathrow has warned it will ask airlines to cancel more flights this summer if it does not believe previous schedule reductions will sufficiently reduce disruption (Adam Kent/PA)
(Picture: PA Media)An apology from Heathrow to passengers caught up in the recent chaos at London’s main airport -- issued alongside figures revealing an unprecedented rebound in demand for travel -- has left a leading consumer rights group calling for more to be done for air travellers.
Jo Rhodes, a travel expert at Which? called the prospect of further disruption to summer travel “hugely concerning”, adding that it “suggests measures taken so far have not been enough to tackle the chaos”. Which? has already reported British Airways and EasyJet to regulators for what it called “potential customer law breaches.”
