A woman is 'heartbroken' to have missed her dad's funeral because the Passport Office failed to send her emergency documents.
While Kim Hibbs was shocked to learn that her generally healthy dad Edward Phifer had died at home in Sparta, Tennessee on May 19, she knew she'd have to immediately spring into action.
The US born woman had applied for a UK passport straight after passing her citizenship test in April, meaning her US travel documents had to be sent away.
