Executive Summary
The global healthcare BPO market reached an estimated $423–450 billion in 2026 (Fortune Business Insights; Mordor Intelligence), growing at a 10–11% CAGR, and is projected to surpass $734.86 billion by 2030 (Markets & Markets). Yet simultaneously, the US healthcare system is hemorrhaging revenue at an unprecedented rate: initial claim denial rates hit 11.8% in 2024, the average denied claim costs $25–$181 to rework, and hospitals collectively lost $25 billion to claim denials in 2025 alone (HFMA). The promise of autonomous Agentic AI to solve this crisis has proven irresistible—and dangerously premature.
