Harry Styles fan with a disability paid for reserved seats, but saw nothing. What are your rights when buying event tickets?

Norah never saw Harry Styles on stage, and could only see the screen if she stood on her tip-toes – which she is unable to do for long because of her disability.  (Supplied: Norah Sweeney)

The front row tickets were billed "best available" on pre-sale but all Norah Sweeney could see of Harry Styles's Gold Coast gig from her seat was an emergency barrier and the back of a police officer. 

The Brisbane woman has a disability which prevents her standing for more than short bursts, so she spent extra on reserved seats to make sure she could see.