Companies from Apple Inc. to General Motors Co. to Goldman Sachs Group Inc. are grappling with how to coax employees back to the office. Harley-Davidson Inc. is taking a different tack: let them stay home.
The 119-year-old motorcycle manufacturer shuttered its Milwaukee headquarters in March 2020 and hasn’t fully opened it since. Chief Executive Officer Jochen Zeitz is even planning to repurpose the 500,000-square-foot complex later this year, showing just how serious Harley is in its commitment to remote work.
Zeitz, who took over in 2020, is the father of two young children and splits his time between homes in Milwaukee and his ranch near Santa Fe, New Mexico. He says a combination of the pandemic and fatherhood convinced him that the flexibility of virtual meetings was far preferable to “less inclusive” physical office spaces.
“Having the ability to just push a button wherever that person sits, get that person online, or create a meeting — that is not defined by which floor you sit on and who’s in the corner office,” Zeitz said in an interview at Bloomberg’s New York headquarters. “It democratizes the way we work together and allows you to bring the best talent into the company, no matter where they sit.”
That tolerance of nomadic employees isn’t just altruism. Zeitz spun off Harley’s e-bike business last month via a reverse merger, declaring LiveWire Group Inc. the “first virtual electric motorcycle company.” With the global auto industry going electric, he’s in a fierce battle for engineering talent, and he’s recruited from places like Rivian Automotive Inc. and Tesla Inc.
LiveWire has a research and development lab in Silicon Valley and engineering and product development in Milwaukee. The bikes are assembled at Harley’s factory in York, Pennsylvania. Harley says its Milwaukee headquarters will remain “integral” to the company’s US footprint, and Zeitz didn’t specify how he plans to remake the space.
Zeitz’s philosophy is in stark contrast to that of Tesla CEO Elon Musk, who told employees recently they had to spend 40 hours a week in the office, and failure to show up would be considered a resignation.
Other companies that have tried to take that approach, or even a hybrid option, have faced blowback.
GM sent a letter to employees in late September requiring them to return to the office at least three days a week. The pushback was so strong, it walked back the mandate just a few days later. The Detroit automaker will gradually bring people back starting early in 2023, and allow managers to craft plans for individual employees, said a letter signed by CEO Mary Barra and other members of the executive team. Plus, any employee hired remotely will not be forced to relocate close to GM facilities.
Even though Zeitz is embracing remote work, he still thinks face-to-face meetings are valuable — as long as there’s a clear purpose.
“I don’t want to see the exact same agenda we would have if we were on a screen,” he said.
Earlier this year, the company opened up the product development center in Milwaukee and brought in 2,000 employees and their families.
That’s the kind of gathering Zeitz envisions in a world of remote work. He says he measures employees by their “engagement” — what they deliver — not by counting how many hours they sit in front of a screen.
“You can sit in an office and be very disengaged — instead of working on your computer, you just play with your games,” he said. “We need to trust our employees, that’s critical.”
