In June, 2022, the U.S. Federal Trade Commission issued a sternly-worded order to Harley-Davidson, requiring it to honor existing right-to-repair laws. The primary issue was what the FTC stated was illegal warranty language that restricted customers from using aftermarket parts, or taking their bikes for service by anyone other than a Harley dealer. Such actions, the warranties stated, could void the owners’ warranties.
At the same time, a secondary problem the FTC drew attention to was the fact that the full terms of such warranties weren’t fully disclosed to customers in a single document. Instead, the warranties said, customers could directly contact an authorized dealer to get the full details. It also ordered Harley to cease this behavior, as well.
