New research from BT reveals more than nearly half of over 70s don’t feel fully confident using their mobile phones beyond simple calls. Despite this, almost three-quarters believe phones improve connections with their family and friends.
The research also shows nearly three quarters of older people using their mobile device to connect with important services like doctors say it has improved their independence. Lifelong learning is key as 80% of over-65s want to be even more proficient when it comes to the digital world and 60% want to learn a new skill, according to the research.
To help improve digital skills for older people BT has teamed up with football legend Sir Geoff Hurst to build on the connections made through its Care Home Companions scheme. Born out of a project set-up by a group of BT employees in 2020 to help tackle loneliness in the UK, Care Home Companions sees customer service advisors using their personal and local communication skills to chat with residents who might not have anyone else to talk to on a regular basis.
