Pawnbroker H&T is set to refund more than £2 million to customers who were unable to repay their loans.
The news comes after an investigation by the company found that one in 10 loans should never have been given in the first place, and the people who were granted them will be given compensation.
H&T, which has nine shops in the North East, including Grainger Street, Clayton Street and West Road in Newcastle and Blandford Street in Sunderland, looked into a series of loans given between April 2014 and October 2019 and found 9,800 loans to 8,000 customers that should have been refused.