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The Independent UK

Lifestyle

Ellie Muir

H&M starts charging shoppers £1.99 for online returns

HM Uniqlo Zara Next Boohoo

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High street fashion retailer H&M has joined other companies in charging shoppers who return items purchased online.

Customers must now pay £1.99 to return parcels either in store or online, with the cost of the return being deducted from their refund.

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