A gym chain that promised its members the freedom to train at any of its branches across India has been pulled up by a consumer commission after one such member was denied entry the moment he actually tried to use that facility in a new city.
The Ernakulam District Consumer Disputes Redressal Commission has ordered the gym chain and its local franchise to jointly pay the affected member Rs 19,400, after finding that he paid for a service he was never allowed to fully use.
