Emergency services across the country are struggled to answer 999 calls in an emergency — including in Greater Manchester — due to a technical fault this morning.
GMP said the force was one of ‘a number’ experiencing the problem on Sunday morning (June 25). The North West Ambulance Service (NWAS) and GMFRS also confirmed they experienced the same issue.
All said the issue lies with BT. However, as of 10.15am, the telecomms firm said 999 calls were back in order.
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A BT spokesperson said: “Early this morning we experienced a problem with the 999 service. The situation is fast-moving as we fix the problem and our back up platform is now working – so people should call 999 as usual.
“We will provide updates as the issue is resolved.”
Earlier in the day, police, paramedics, and firefighters advised how it was best to get in touch.
“BT have advised a number of forces that they are experiencing issues with their 999 lines that may affect connection to an emergency service,” Greater Manchester Police said.
“If your call is an emergency, please persevere with waiting for them to connect you. Non-emergency contact can be made online.”
However, NWAS advised people to use 111 if 999 does not work. A statement said: "BT have reported a system failure in diverting 999 calls to all emergency services.
"If you need to get hold of us in a serious or life-threatening emergency and can't get through on 999 please call 111 for medical emergencies. We will keep you updated!"
And a spokesperson for Greater Manchester Fire and Rescue Service said: "BT are experiencing issues with 999 calls across the UK that may affect your connection to emergency services.
"If you require the assistance of emergency services and cannot get through, please call 01925713161 or 01925460821."
