A grandad with dementia was forced to turn off his heating during the winter after being wrongly charged £2,000 by Scottish Power.
Michael Hanley, 90, was left freezing at his home in Port Glasgow, Scotland, while his family battled to get his dodgy electricity meter replaced in a two and a half year debacle.
His daughter Maria Houston, 57, first told the energy giant about the fault in August 2019 when she noticed the device was not recording any data.
