A Glasgow man has told of his 'maddening pursuit' of £5000 which he overpaid on direct debits to his energy company, SSE.
Blair Stewart, who lives in the southside of Glasgow, had been overcharged for 12 years until he got a smart meter installed and realised he was thousands of pounds in credit.
But it took a further five months before the money was returned to him, with him spending hours on the phone to advisors who told him it was a 'user error'.
