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Daily Mirror
Daily Mirror
National
Will Maule

Girl, 6, 'cries from exhaustion' as family stuck in Cyprus after TUI axes flights

A six-year-old girl has been left in tears after two of her family's return flights to the UK were cancelled, leaving them all stranded in a Cyprus airport.

Holidaymaker Glenda Powell, 40, took to social media on Sunday evening to share an image of her "exhausted" daughter, Freya, crying after travel company TUI cancelled their flights twice.

"Second attempt to get home... So our Manchester flight is cancelled.... Literally got off the coach at the airport to be turned straight back round to go back to the same hotel/room," she wrote.

"Absolute joke... Tui this is the face of a six-year-old who is exhausted from travelling to an airport at 10pm and just wants to go home we were supposed to get on our flight 24 hours ago."

The exhausted mother said that when it became clear the family wouldn't be boarding their flight as planned, her children "burst into tears with the anxiety and just wanted to go home."

TUI has issued a statement apologising to its customers for flight cancellations (NurPhoto via Getty Images)

Glenda and her husband Stephen, both serving police officers, said that TUI "won't even get us all-inclusive despite their utter failure to get us home".

The family have been forced to stay in a hotel as they await their return flights to Manchester Airport, but said they won't be convinced of getting home "until the landing gear goes up and we're in the air".

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"'I feel like TUI told us what we wanted to hear just to keep the peace at the time as emotions were running high," she said, reported the Daily Mail.

"There's a lot going on in the world which is significantly worse than this but when you save and pay for a service you expect them to follow through".

TUI has reportedly issued a statement apologising for flight cancellations and says it is in contact with passengers to advise of new service departure times.

Anna Saunders, pictured with her husband Matthew, and kids Eva and Jack, was left frustrated with TUI (Anna Saunders / SWNS)

Anna Saunders and her family were also left angry and frustrated after their holiday was cancelled by TUI from Stansted Airport.

They were due to go to Cyprus but their trip was eventually cancelled after first being delayed.

Experts have warned that the travel chaos is set to continue this weekend with around half a million Brits heading off on holiday for the Queen's Platinum Jubilee weekend.

Paul Charles, chief executive of travel consultancy The PC Agency, told MailOnline : "Sadly, I think it will get worse because were reaching its peak in a few days.

"Monday 6 June scheduled to be the busiest day since 2019, with 2,864 departures from the UK, and the same number of inbound flights - it will be the busiest day since before the pandemic.

"There's going to be extraordinary pressure on processes at airports on getting flights away on time and on schedule and its going to need as many staff on duty as possible. But you know, despite the fact that the vast majority of flights will go out on time there's still going to be long queues at times an there may well be some last minute cancellations continuing.

Mr Charles predicted that the next busiest period will be the last week of July and warned that while airlines and airports are likely t have recruited enough extra staff by then, there will still be a "number of challenges".

The Mirror has contacted TUI for comment.

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