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Fortune
Fortune
Tony Bates

Genesys CEO: We can see firsthand how AI is changing — not replacing — work

tony (Credit: courtesy of Genesys)

The conversation around AI and jobs has become strangely binary. Somehow, it seems we’re headed either toward a future where AI eliminates millions of white-collar jobs or one where it unlocks unprecedented productivity and economic growth.

Some CEOs are openly discussing workforce reductions. Others are talking about hiring more because AI will help their organization move faster and tackle bigger opportunities. But the truth is, nobody really knows yet how all of this will play out. Even some of AI’s most prominent builders have managed to argue both sides of the jobs debate in recent months.

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