AI was supposed to make workers more capable. For some, it’s doing the opposite.
Half of workers today admit they’re over-reliant on AI, according to a new study from software company GoTo and Workplace Intelligence, a research agency focused on the nature of work. The 2026 Pulse of Work report—a survey of 2,500 respondents of both knowledge workers and IT managers on AI deployment—found that Gen Z workers were especially likely to treat the tech as a crutch, and 62% admitted to it.
