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Daily Mirror
Daily Mirror
National
Josiah Mortimer & Milo Boyd

Furious passenger claims Heathrow will now sell her luggage after airline lost it

A woman fears her designers clothes and treasured possessions will be auctioned off after they were lost by an airline.

Victoria, 31 and from the US, had her baggage misplaced after flying to Heathrow with British Airways partner American Airlines on April 3.

Seven weeks later and the bags have not been found, My London reported.

The case - which contains an Alice + Olivia designer dress among other personal possessions - went missing in the system after a problem with her flight.

Victoria has since learned that Heathrow has a policy of auctioning off lost luggage which is not reclaimed within three months, leaving her concerned her possessions will be flogged to the highest bidder.

The saga began when Victoria was told she had to travel from Heathrow to London City Airport to make a connection to Belfast - something which was not in her itinerary.

Victoria fears she will not see her luggage again (MyLondon WS)

Instead, British Airways booked her onto an Aer Lingus flight and said that her luggage would be moved onto that plane.

Victoria went to catch her new flight - but her hopes were soon dashed of being reunited with her luggage.

“The Aer Lingus lady said 'don't expect your bag today - British Airways never sends us anything... It's in a different terminal," Victoria said

"You would miss your flight and this is the last one. You'll get your bag tomorrow'."

Aer Lingus promised to deliver the bag to her hostel in Northern Ireland, but she never saw them again.

"I have not seen my bags since I dropped them off on April 3,” she added.

Victoria is determined the get the bag back, as it contains a luxury Alice + Olivia dress, platform boots and a long dress which she loves.

Greasbys Auctioneers in South West London handle the auctioning of luggage for Heathrow Airport.

On a Reddit post in 2012, one user said: “I've heard you can get a good deal on electronics there, and they also sell unclaimed luggage bags as seen, which is basically like a big mystery box with someone's lost holiday in there.”

One user replied: “Me and my housemates want to go here.

"Our plan is to all get one closed suitcase then you must wear an outfit from your suitcase for a night out.”

Victoria has started to resign herself to the possibility that she may never see her bags again.

Heathrow auctions off lost property after three months (Getty Images)

She said: "I imagine they are making a lot of money off it, so there's no reason to really fix the problem. It's been really stressful and frustrating.

"I don't think I'll ever see my stuff."

Initially Victoria was told by Aer Lingus that despite “extensive searching”, they had been unable to locate the luggage.

The company asked her for proof of purchase or itemised bank statements of the items inside her bag, and offered “interim expenses” of £63.00 once they were sent in.

But after being approached by MyLondon, Aer Lingus told Victoria: “We will continue to trace your bag… Under the Montreal Convention an airline’s maximum liability in this case is set at… $1724.55.

"I have therefore requested a reimbursement cheque to this value in your name in full and final settlement of your claim…

"On behalf of Aer Lingus, please accept my sincere apologies for your experience on this occasion and for the disappointment and inconvenience caused as a result.”

The money won't fully replace the items however.

Victoria added: “My clothes were worth more [than the offer], and there were some things that are irreplaceable.

"But I guess I have to be happy with it.”

A BA source confirmed that in the “unlikely” situation that a bag remains unclaimed or unmatched, it is sent to auction and proceeds given to charity after at least three months of being stored.

And an official spokesperson for the airline added: “We're investigating this with our sister airline Aer Lingus, and we're doing everything we can to reunite the customer with their bag.

"We apologise for the inconvenience caused.”

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