An Edinburgh British Airways passenger has hit out at the airline after her bag was lost on a flight to the capital ten days ago and she is yet to be reunited with it.
Carmen, who was flying from Heathrow to Edinburgh for a few days, had a suitcase as carry-on luggage but says she was forced to give it to British Airways staff to go in the hold before she even went through security on Sunday, June 4.
After arriving late at night in Edinburgh, Carmen stood at the luggage belt until it stopped and there were no other cases remaining. Much to her anger, she was forced to fill out a missing bag form but remained hopeful it would turn up and be delivered to her hotel in the city centre.
