The U.S. Federal Trade Commission sent letters to three computer companies, namely ASRock, Gigabyte, and Zotac, over their warranty policies. According to the agency, these policies violate the Magnuson-Moss Warranty Act, which prohibits companies from putting conditions on their warranties based on the use of a product or service, such as a repair service. Furthermore, the FTC said, “Warranty language that implies to a customer acting reasonably under the circumstances that warranty coverage requires the consumer to purchase an article or service identified by brand, trade, or corporate name is similarly deceptive and prohibited.”
The primary concern of the FTC with these companies is specific language within their warranty policies. For example, ASRock includes the following in their written warranty: “Manufacturer’s warrant will be null and void if products are modified, damaged, or otherwise tampered with, for example, the outer case is opened or additional option parts/components are installed/removed.”
