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The Independent UK

Travel

Joanna Whitehead

Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage

Frontier Frontier Airlines Dyana Villa

https://www.tiktok.com/@dyanavilla.tv

Frontier Airlines has confirmed to The Independent that airport gate agents are paid a bonus for charging passengers for oversized baggage during boarding.

The budget airline came under fire after a passenger claimed to have been charged $100 (£85) to check a bag which appeared to fit the size requirements.

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