A frail pensioner was forced to wait 18 hours for an ambulance after the 999 service went into meltdown.
Dementia sufferer Susan Nellis, 76, spent the gruelling wait bent over a chair after suffering a back problem. Her GP called for an ambulance at 6.46pm – and paramedics didn’t arrive at her care home until 1pm the next day to take her the 10-mile journey to Vale of Leven hospital in Alexandria.
Susan’s daughter Emma McKerry, 56, said: “The ambulance staff was lovely but by the time they got there my mum was crying and drifting in and out of sleep. She has spine problems and was bent double.
