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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff Banking correspondent

Former TSB chief information officer fined £81,000 over IT meltdown in 2018

TSB PRA Sabadell
A TSB sign attached to the side of a building
TSB itself was fined £48m in December over the debacle that left millions of customers locked out of their bank accounts. Photograph: Aaron Chown/PA

UK regulators have imposed an £81,000 fine on a former TSB information officer over the bank’s IT meltdown in 2018 that left millions of customers locked out of their accounts.

The Prudential Regulation Authority (PRA) said Carlos Abarca, who was TSB’s chief information officer at the time of the meltdown, “failed to take reasonable steps” to ensure that an outsourcing firm owned by TSB’s parent company was ready to carry out the IT migration of customers en masse.

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