“My experience with people who ever doubt themselves is that they will prepare, they will read everything, they will reach out to the experts, they'll do their job with humility because they won't believe they have all the answers,” former New Zealand Prime Minister Jacinda Ardern said on stage at the recent Zendesk Relate 2025 conference.
After sharing stories from her time as Prime Minister, including her approach to empathetic leadership, the nation’s struggles with social media and her own battles with confidence when stepping into the global spotlight, Ardern’s discussion quickly turned to artificial intelligence.
