A woman who used to work as a doctor's receptionist has spoken out about why they ask you what's wrong, despite not being medically trained.
And she says it's nothing to do with being nosy, as they really don't care what the answer is - but it helps them find you the best care.
Regan Ellis says her former colleagues "get a lot more stick than they deserve" as they work long hours, get paid badly and have to put up with people shouting and being abusive towards them.
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