Over the past few years, the posts on r/UberEats, a subreddit dedicated, in part, to couriers’ working conditions, have increasingly centered on the threats of violence delivery drivers face. For instance, one driver posted an expletive-laced screenshot in which a customer threatened to kill them if they didn’t cancel an order-in-progress. “He called and said he was on his way to Wendy’s and looking for my car to murder me,” the courier wrote.
Another shared an experience in which they accidentally delivered a bag of McDonald’s takeout to the wrong building within a New York City apartment complex at 2 a.m.; after informing the customer of the mistake and assuring them they’d help get a refund, the customer shouted from their second-floor window that the driver deserved “a light beating.”
