New Delhi, Consumer Affairs Secretary Nidhi Khare on Tuesday asked FMCG, food and retail industries to strengthen their consumer grievance redressal system to ensure quality products and services, as she expressed concern over rising complaints.
Addressing a conference organised by FICCI, she asserted the need to enhance testing infrastructure in the country and the use of Artificial Intelligence (AI) and robotics to boost the capacity to test samples of products on quality standards.
