Goibibo has been held responsible for failing to properly refund passengers whose flights were cancelled during the Covid-19 lockdown, with the Himachal Pradesh State Consumer Disputes Redressal Commission upholding directions for the travel platform to pay more than Rs 1.34 lakh to a family.
The commission, in its order dated August 19, 2026, upheld the district consumer commission's directions requiring Goibibo to refund Rs 49,107 with 9% annual interest, along with compensation and costs. It also upheld an additional Rs 50,000 award for the platform's failure to honour its GoCash Plus refund-delay promise.
