By the sound of it, a publicly traded security flashing the so-called “death cross” — a circumstance where a nearer-term moving average crosses below a longer-term average — would seem to be an uninviting opportunity. Nevertheless, for cloud-based contract center software company Five9 (FIVN), it could be the start of a comeback effort, at least in the short run. Therefore, speculators should keep close tabs on FIVN stock.
Let’s back up for a moment. On paper, Five9 offers a relevant and attractive vehicle for capital gains. Fundamentally, Five9 delivers what’s known as Contact Center as a Service (CCaS), allowing businesses to manage customer service operations through the cloud rather than on-premise infrastructure. Even before the COVID-19 outbreak, call centers were costly, rigid enterprises. Post-pandemic, the rise of remote operations forced a drastic rethink of this paradigm.
