The Ernakulam Consumer Disputes Redressal Commission has ordered a photography company to pay a compensation of ₹1.60 lakh to a customer for not delivering the video album of a marriage despite receiving full payment for the service.
The commission, comprising president D.B. Binu and members V. Ramachandran and Sreevidhia T.N., issued the verdict on a petition filed by brothers Ratheesh B and Dhanesh B of Cherthala against Matrimony.com of M.G. Road in Kochi.
The complainants had paid a total of ₹36,000 for videography services for a marriage reception held on August 27, 2017. Despite initial agreements and payments, the opposite party delayed and ultimately failed to deliver the video album due to technical issues. This, petitioners claimed, caused emotional distress to the complainants, especially as the video featured a deceased family member who played a crucial role in their lives.
