Some of the thousands of people whose flights were cancelled or delayed during the half-term travel chaos have been told they will receive no compensation, leading to calls for a change to the way passengers are reimbursed ahead of what looks to be a chaotic summer for airlines.
Others have spoken of claims being lost and having to resubmit forms as many as seven times, while passengers caught up in earlier disruption said they have waited months for airlines to talk to them.
