A West Lothian mum says she has to avoid ordering from online shops that use Hermes delivery services as she can never rely on it, with parcels arriving late all the time.
Melanie, who wishes to go only by her first name, has recently moved into a new house in East Calder and despite having a reasonably central location, the popular delivery firm's couriers struggle to locate it.
The difficulties experienced by Hermes are all the more baffling as she says other firm's drivers seem to be able to find her home.
