People have voiced concerns that older people may be "left behind" after Barclays announced a Merseyside branch will close this year.
The banking giant announced that the St Helens branch would be permanently closed later this year, due to "significantly changing customer behaviour". Barclays also claimed that the St Helens bank has just 39 customers who use the branch exclusively, and do not interact with Barclays in other ways- such as online banking, with less than 10% of transactions now happening inside a branch.
Barclays added it is to open a Barclays Local – a pop-up cashless banking site where customers can meet a colleague face-to-face for banking support, as they would in a branch and “without the need to travel”. There are no redundancies expected to be made as part of the closure in May.
