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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff Banking correspondent

FCA plans to allow lenders longer to respond to car finance complaints

Cars at a dealership
Lenders say last month’s court ruling has heightened uncertainty over potential payouts to customers. Photograph: Findlay/Alamy

The City regulator plans to intervene in the car loan mis-selling scandal, in a move that could give lenders up to a year to respond to the rising number of customer complaints after a shock court ruling.

The Financial Conduct Authority has been under pressure to take action after a court of appeal ruling in October said it was unlawful for two lenders to have paid a “secret” commission to car dealers without borrowers’ knowledge.

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